© 2019  MemberTraq

About Us

MemberTraq builds software that helps labor unions recruit, retain, and service their members.  One of our core beliefs is that working class Americans deserve the best possible representation to preserve their rights, protect their jobs, and improve their income.  We support this belief by building the tools that labor organizations need to run their operations efficiently so they can provide the best possible service to their members.

Our Story

In 2014 we were asked to build a mobile electronic member sign-up application that would enable union field reps to sign-up new members electronically on a tablet computer without the need for paper applications.  That application was the vision of our first customer, UFCW Local 1000 in Dallas.  And after we launched the first version of our flagship product, named EMMA by Ricky Burris, the President of Local 1000, we realized that labor unions everywhere were in need of modern technology to help them combat an increasingly hostile anti-labor environment.

So we set to work building improved versions of EMMA, adding sophisticated new features like advanced grievance processing, reporting and filtering capabilities, and a communication platform that enables EMMA to facilitate messaging between field reps and office staff.  Our lead engineer, Ethan Kennedy, took the initial version of EMMA, built by Eric Wikman, and grew into into the modern, sophisticated platform that it is today.

In 2018 we built our first dues accounting system, fully integrated with the EMMA member servicing platform.  This eliminated the need for two different systems and databases to run a union local.  In 2019 we acquired Data Management Consultants, Inc., a Portland-based company with an existing dues accounting system that we really liked.  One of DMC's co-founders, Rick Gustafson, joined the MemberTraq team, and we are now focused on making our dues accounting platform the best in the industry.  

Whether we are building a member servicing platform or a dues accounting system, our software development is guided by one simple question:  How can what we help unions serve their members better so that workers everywhere have the best possible opportunity for success?

 

Meet The Team

Bill is the founder and CEO of MemberTraq. He founded MemberTraq’s predecessor, Epicom Corporation in 1998 and served as its CEO until Epicom’s acquisition by Gatehouse Media in 2018.

Bill brings more than 25 years of experience in computer software development, sales, marketing, and customer relationship management.

Bill holds a bachelors degree in computer science from the University of Virginia and an MBA from the University of Texas at Austin.

 

Founder and CEO

Bill Harrison 

Eric provides strategic direction and leads the engineering team at MemberTraq. Previously he was the VP of Operations at Epicom, the Chief Technology Officer of Everycontractor.com, and the principal of his own consulting firm, Computer SoftTalk.

Eric wrote the original source code for the first version of EMMA and then oversaw its development into a full-fledged software system.

Eric graduated from Baylor University’s Hankamer School of Business with a BBA in business management.

Vice President of Technology

Eric Wikman

In 1975 Rick founded Data Management Consultants, Inc. (DMC), providing software design, development, support and training for labor unions. Over the next four decades Rick and his partner built the company into a recognized leader in union membership accounting and dues management. DMC was acquired by MemberTraq in 2019.

Rick holds a degree in electronics technology from Oregon Institute of Technology and a BS in mathematics from Arizona State University.

 

Vice President of Dues Accounting

Rick Gustafson

Ethan has been a software developer for more than 15 years.  As the senior software engineer at MemberTraq, Ethan leads new feature development and provides day-to-day technical support for EMMA.

Ethan contributed to the build-out of the first deployment of EMMA for a union local.  He then served as lead developer on the first general availability release of EMMA and has led development ever since.

Ethan joined Epicom as a software engineer in January 2014.

Senior Software Engineer

Ethan Kennedy

Ihab is an EMMA software engineer, focusing on expanding the capabilities of the product and making it easier to use.  Originally from Iraq, Ihab immigrated to the United States in 2015 and joined the MemberTraq team in January 2019.

Prior to MemberTraq, Ihab was a front-end developer for Verge Mobile, and a technical support engineer for April LLC.

Ihab holds an associate of science degree in computer science from the University of Baghdad and a Bloc coding bootcamp certificate. He also teaches software development at the UT Austin Bloc coding bootcamp.

Software Engineer

Ihab Alazzawi

Sarah's job is to monitor all the EMMA installations, make sure that every customer service request is addressed promptly and accurately, and assure that every customer has a successful experience with EMMA.

Sarah has a background in digital marketing and in real estate marketing and sales. She co-founded and grew a successful interactive media and publishing startup.  She also has more than 15 years of experience representing buyers and sellers of residential and commercial real estate.

Sarah holds a bachelor’s degree from Stanford University.

Customer Success Manager

Sarah Schoenfelder